Highmark Currently Sees Over 85% Adoption Among Their ASO Customers, and Upgrades to AVOLENT 8.0 to Further Increase Production
and Customer Satisfaction
San Francisco, CA - April 9, 2008 - AVOLENT, a leading provider of electronic billing and settlement software, recently announced that Highmark, one
of the largest health insurers in the United States, has upgraded to the latest version of AVOLENT's award winning software, AVOLENT 8.0.
Highmark continues to show its dedication to its customers with its upgrade to the latest version of AVOLENT's application software. Currently Highmark
is already processing over 100,000 invoices per month, which equates to over $31 million in electronic payments. They are already seeing an 85%
adoption rate among their ASO customers and very high adoption rates for other product lines as well. Highmark, however, hopes to drive even more
customers to electronic billing, and increase customer satisfaction in the process, with the new functionality 8.0 provides.
"At Highmark we are dedicated to increasing customer satisfaction, and providing our customers with the functionality and services they want, when
they want it," said Al Dodson, Product Manager of Electronic Billing at Highmark. "We see the increased functionality in 8.0 as a means of staying ahead of
the curve, and as a means of providing a competitive advantage for us."
AVOLENT 8.0 is designed to provide many features that are beneficial to the healthcare industry. It provides comprehensive roster management
functionality, as well as add, terminate, and modify capabilities to help a business user or administrator make self-service changes. Like previous
AVOLENT versions, the active line-item functionality makes it easy to sort on any number of criteria, and dispute only certain parts of the bill while paying
the rest.
"AVOLENT 8.0 incorporates a number of features to better support our ability to do Virtual Consolidation of bills across our different product-lines and
allows for on-line reconciliation, by allowing customers to Add, Terminate and Modify their enrollment. This leads to a visible, immediate impact on their
bill," said Al Dodson.
"AVOLENT is pleased to continue and expand our partnership with Highmark," said Mike Seashols, CEO, AVOLENT. "Highmark has always been a
frontrunner in the technology adoption space. Their dedication to constantly improving their existing infrastructure to increase customer satisfaction,
and their commitment to the environment by encouraging the reduction in paper waste makes them a role model in the healthcare industry. We look
forward to deepening and extending our current relationship."
About Highmark
As one of the leading health insurers in Pennsylvania, Highmark Inc.'s mission is to provide access to affordable, quality health care enabling individuals
to live longer, healthier lives. Based in Pittsburgh, Highmark serves 4.6 million people through the company's health care benefits business. Highmark
contributes millions of dollars to help keep quality health care programs affordable and to support community-based programs that work to improve
people’s health. Highmark exerts an enormous economic impact throughout Pennsylvania. A recent study states that Highmark's positive impact
exceeded $2.5 billion. The company provides the resources to give its members a greater hand in their health.
About AVOLENT
AVOLENT is a leading provider of best-of-breed electronic billing and settlement software. The AVOLENT suite of applications transforms an organization's paper-based and manually intensive billing process into a self-service web environment that build customer loyalty by increasing customer satisfaction, improving operational efficiencies, and saving our natural resources. Companies like Hewlett-Packard, Highmark, PacifiCare, Office Depot, Penske Leasing, and many others use AVOLENT as their electronic billing and settlement engine to process over one billion dollars of invoices per week on the web and save over one million trees every year. AVOLENT is headquartered in San Francisco, CA. For additional information about AVOLENT, visit www.avolent.com.
