Self-Assessment

Is Interactive Self-service eBilling right for my organization?

Is your organization at risk if it does not pursue interactive self-service eBilling and ePayment? Our customers find the question they actually ask themselves is, “is our company missing an opportunity to eliminate real pain and create bottom-line benefit if we don’t address the demand for customer intimacy and implement interactive self-service eBilling and ePayment?” To determine the answer, you can start with an assessment of how critical these following issues are to your business success:

Key Pain Points

• Inability to resolve the customer intimacy issues of the bill-to-cash cycle
• High cost of dealing with payment-related customer phone calls
• High cost of invoice delivery, including paper and postage expense
• Complexities caused by having to manage across multiple billing systems
• High cost of processing payment exceptions
• Confusion and cost generated by customer reconciliation issues

Quantitative Markers That Signify Opportunity for Improvement

• Your company generates >10,000 bills/month
• >15% of bills are associated with some level of dispute activity
• >25% of your customers prefer eBilling to traditional bills
• >25% of your customers prefer ePayment to other traditional payment vehicles
• Your organization has multiple billing and payment systems because of acquisitions, geography, or disparate business units

Build vs. Buy

If your question is not “whether” you should implement eBilling, but whether you should build it yourself, consider the following:

IT resource utilization:
With AVOLENT, business resources are freed from having to spend months defining software functionality, and can feel confident they are starting with industry best practices. You can instead apply your IT resources for projects where packaged solutions are not available.

Quick implementation timeframes:
With feature rich functionality, configurable components and pre-defined integration points, AVOLENT gets your solution implemented and functioning rapidly. And, with our proven implementation methodology and tools for design and mapping, we are positioned for efficiency.

Total Software Investment:
AVOLENT has more than $50 million, 7 calendar years, and 140 person years invested in developing its solutions. By utilizing AVOLENT solutions, you leverage our significant investment.

Fully Tested, High Quality Software:
We support customer implementations though UAT and other key test phases to ensure customer satisfaction.

Ongoing Stream of Features:
AVOLENT provides an ongoing stream of new features and enhancements based on the best features that our customers request. You derive the benefit of what Office Depot and others are using to gain advantage.

Best of Breed Technology:
We deliver a 100% Java application that is modeled after a J2EE architecture. AVOLENT also supports XML for Data Integration and an n-tier environment

Proven Scalability:
AVOLENT has field-proven reliability in an application that has been live for over 24 months, generates over 1 Terabyte of data, and processes 88 million invoices from a total of 20 million accounts.