Support & Services

Technical Support

AVOLENT's Technical Support is committed to providing dependable and timely resolution of all technical inquiries associated with the use of our enterprise software solution.

AVOLENT's Enterprise Software Solution Delivers Quality
AVOLENT'S enterprise software solution for eBilling and ePayment minimizes IT resource requirements, is extremely flexible, is customer friendly, and integrates with existing enterprise business systems, including accounting, billing, customer care, e-commerce software and payment. This easy-to-deploy, packaged application offers the richest feature set available today. To ensure optimum customer satisfaction, AVOLENT has structured and employed a Technical Support Organization that is committed to providing dependable and timely resolution of all technical inquiries associated with the use of our enterprise software solution.

AVOLENT provides technical support 24 hours a day, every day.
Every customer inquiry is professionally captured and tracked from the time contact is initiated until a solution is reached. Based on the severity of the case, AVOLENT Technical Support will escalate a customer issue through the organization to ensure that customers receive a quick resolution to mission-critical problems.

Professional Services

AVOLENT's Professional Service Organization ensures complete customer satisfaction with AVOLENT and its products.
The AVOLENT Professional Services Organization, in conjunction with a wide range of leading service partners, enables AVOLENT's customers to maximize their investment in eBilling and ePayment solutions. AVOLENT Professional Services Organization delivers Fortune-class implementation, systems integration, technical support, and training services to ensure the successful deployment of AVOLENT, AVOLENT's enterprise software platform for eBilling and ePayment.

AVOLENT's comprehensive service offerings include:

• Partnering with our customers to plan, design, customize, integrate, and deploy AVOLENT through AVOLENT Professional Services. This organization provides the industry expertise and technical excellence to successfully implement Internet billing and interactive customer care solutions.
• Providing world-class support services through the AVOLENT Technical Support Organization. AVOLENT's technical support staff employs state-of-the-art tools and techniques to ensure the prompt, accurate resolution of all customer service requests. To better serve the existing and future enterprise requirements of our customers, AVOLENT also partners with many of the leading industry technology providers. Our fast-growing roster of technology, system integration, sales and marketing partners includes OEM Partners and resellers, a prestigious list of Systems Integrators, and valued software and platform partners.