Communications

The face of the Communications industry is quite different today then just a few years ago. As the market approaches a saturation point providers strive to increase ARPU through diversification into new market segments and the offering of high value services such as content. The delineation between voice, video, wireless, and broadband continues to blur as each provider vies for a larger total share of the customer wallet. The resulting cross-market competition, combined with increased customer demand for seamless and personalized service, introduces new challenges in the areas of customer satisfaction, operational spend, and time to market. Providers that are able to successfully meet these challenges today will hold the market share of tomorrow.

The AVOLENT Solution
AVOLENT's software addresses these common challenges by rapidly consolidating disparate backend systems and empowering customers with the tools they need to be productive.

eConsolidate and eMapper tools take the pain out of integrating new business units and multiple billing systems, allowing companies to produce a consolidated, interactive bill that enables them to capitalize on new opportunities faster than the competition without ever modifying backend systems.

To improve customer retention, AVOLENT helps companies turn the most common source of customer frustration, the invoice, into a competitive differentiator for your company by allowing customers to define how they view, pay, distribute, approve, analyze, and dispute their bill. In addition, AVOLENT's self-service billing tools, user defined account hierarchies, dynamic grouping of charges, and line item dispute capabilities streamline customers' business structure and workflow.

Benefits

• Increase profitability through reduced churn and increased revenue per user (ARPU)
• Improve time to financial benefit for new market opportunities
• Decrease customer service calls by 30%
• Reduce average call handle times (AHT)
• Decrease days sales outstanding (DSO) by 10%
• Improve customer satisfaction with simplified interactions
• Extend the life of legacy back-office systems

eBilling Powers eBusiness
AVOLENT provides self-service electronic billing and settlement software that empowers organizations to build enduring customer relationships and deliver best-of-breed technology. To learn more about the relevance and evolution of eBusiness in the Communications industry, including

• The ever-growing customer push for convergence and personalization of services
• Optimal business processes and leading edge technology in eBilling
• Theories on increasing customer adoption

Visit "Web Enablement: Telco 2.0" to view a podcast from industry expert, Mike Hayes of Optus/SingTel.

Call 800.553.5505 or click here to set up a live demo today