Leasing & Finance

Today's lessors are faced with increasing competition, decreasing lease volume, declining margins and regulations limiting flexibility. This business climate is placing significant pressure on leasing companies to reduce operating costs, differentiate, and grow the business. Lessors who have stuck with the status quo in the face of such intense competitive pressure have seen their business shrink as large, low cost and small, nimble lessors steal their business. Luckily, most lessors recognize these challenges and are working to improve their competitive situation.

Challenges We Address
Many lessors are turning to operational effectiveness, customer intimacy, and new flexible services such as private labeling as a way to gain competitive advantage and grow in this new environment. However, most companies are still challenged to:

• Differentiate with customer experience rather than price
• Grow portfolio size in the face of greater competition
• Cut costs while improving customer service
• Support customer demands for custom and private label bills in any format (Print, PDF, HTML, CSV, etc.)
• Create a collaborative, customer accessible web-interface without replacing legacy backend systems
• Provide asset level and interactive line item information for billing and reporting

The solution to these problems involves five best practices:

1. Convert paper documents into electronic format making them accessible through a self-service web portal
2. Simplify the billing process by making the invoices simple to review, approve, and pay
3. Provide asset level data that is easily accessed and analyzed by all individuals in the billing and payment value chain, enabling efficient and effective settlement of transactions without complex manual processes
4. Provide tools allowing customers to automate the processes associated with reconciling bills, payments, and the analysis of billing data
5. Enhance and extend the investment in the existing backoffice legacy system

AVOLENT for Lessors
For lessors looking to improve customer intimacy, reduce operating costs, and grow their business, AVOLENT delivers competitive advantage with AVOLENT for Lessors.

AVOLENT is the leading eBilling solution in the equipment leasing market, specifically designed to help lessors increase sales, streamline operations, consolidate billing operations, and improve customer loyalty.

AVOLENT consolidates invoices without consolidating existing billing systems, converts paper documents to flexible electronic format, and provides 24x7 access to financial data benefiting both lessors and their customers.

The result is more efficient customer interactions that cost less and are more pleasant for customers. This in turn leads to new levels of customer loyalty, competitive advantage, and business growth.

Benefits for Lessors
More equipment leasing industry leaders have selected AVOLENT than any other eBilling software solution. AVOLENT offers a solid return on investment, often with a payback of less than 12 months.

With AVOLENT, lessors gain the ability to:

• Interactively manage bill information at the asset detail level
• Create customer intimacy through adoption of interactive web collaboration
• Differentiate through customer self-service that provides billing insight to channel partners
• Offer Private Label Billing services for dealers, vendors, and sources
• Eliminate costly billing errors before they reach the customer
• Seamlessly integrate into existing self-service portal
• Reduce backend operating expenses
• Integrate data from all legacy and backend systems

Typical ROI results a lessor can expect include:

• 1% or more increase in top line revenue
• 80% reduction in cost of private label and custom invoices
• 50% reduction in customer service call volume and costs
• 75% decrease in invoicing and payment costs, and 100% elimination of lost invoices
• 75% decrease in costs of handling asset reconciliation
• 3-15 day reduction in days sales outstanding (DSO)

Benefits for Lessees
Providing lessees with easy to use, self-service functionality is a key component to improving customer loyalty. Lessees using AVOLENT are able to:

• Securely receive and pay consolidated online asset based bills
• Reduce administrative costs and streamline payment processes by enabling approval workflows
• Receive the invoice in a format customized to specific Lessee needs
• Easy upload into Lessee's Accounts Payable (AP) system
• Access and download all billing data in a multitude of formats

eBilling Powers eBusiness
AVOLENT provides self-service electronic billing and settlement software that empowers organizations to build enduring customer relationships and deliver best-of-breed technology. To learn more, download the Leasing Case Studies or watch one of the webinars:

• Self-Service and Private Labeling in Leasing (w/ Key Bank and Blackwell Consulting)
• Achieving Operational Effectiveness while Improving Customer Loyalty (w/ the ELFA, LaSalle, and Blackwell Consulting)
• Beyond Paper and Postage: Process Savings with Electronic Invoicing (w/ Xerox Capital Services, Office Depot, and TAWPI)

Call 800.553.5505 to set-up a demo today.